Joanna Flint is the new main professional officer for Mandarin Oriental
Flint will oversee the development and execution of commercial system although also having govt accountability for all factors of Mandarin Oriental’s purchaser practical experience.
Prior to becoming a member of Mandarin Oriental, Flint put in 12 several years at Google in typical management and income management roles, most just lately as running director – Global Companion Organization, overseeing commercialisation for media and technologies associates in the Asia Pacific area.
“It is a privilege to sign up for Mandarin Oriental at this sort of an essential time a model I’ve constantly admired for company excellence and luxury,” said Flint. “This chance is boundless, and I’m fired up to return to the travel market to get the job done with our colleagues and associates about the planet to shape the group’s foreseeable future for our shoppers.”
Prior to Google, Flint was principal consultant at Ogilvy Asia Pacific, as nicely as decade in the journey field foremost international e-commerce, CRM and buyer support transformation programmes for Singapore Airlines and British Airways.
Flint will also consider about the tasks of chief advertising officer, Jill Kluge, who will be retiring from Mandarin Oriental this September following 30 decades with the enterprise, but will continue to be as a brand name advisor.
“We are delighted to welcome Joanna to Mandarin Oriental. Her global leadership capabilities, electronic expertise and comprehending of purchaser conduct will reinforce our capability to innovate and boost our situation as a chief in the luxury market place,” said James Riley, team chief executive.
“I would also like to thank Jill for an amazing 30 several years of assistance. She has been instrumental in the expansion and world wide consciousness of our brand name, notably in devising our “Fan” strategies. I am delighted that she will carry on with the group as brand name advisor,” Riley included.
Mandarin Oriental operates 34 motels and 7 residences in 24 nations and territories, and is a member of the Jardine Matheson Group.
Amid its current jobs was the completion of the a few-12 months refurbishment of Mandarin Oriental Ritz, Madrid, which reopened last week.