Vacation spot wedding specialist Suzy Mkhitarian started forging a partnership with Playa Accommodations & Resorts in 2017. That partnership was significantly strengthened when she visited Hyatt Ziva Cancun, which operates the Hyatt Ziva and Zilara manufacturers, on a fam.
“I right away fell in appreciate with the ambiance, the beach front, the services, the rooms – every thing,” said Mkhitarian, who is vice president and manager of MS Journey & Excursions in Burbank, Calif. “A handful of months afterwards I was back again for additional. I booked a seven-working day private trip with my now spouse for Labor Day. This would be his initial vacation to Cancun and his 2nd all-inclusive knowledge. We were being the two blown absent by every thing.”
Mkhitarian uncovered the brand’s motto, Support from the Heart, exemplified in every facet of the assets. “As a journey agent, I’ve been to plenty of resorts and in no way have I been so surprised by the personal consideration we gained,” she explained.
“I returned from my vacation being aware of I observed anything particular. I started off to advocate it to all my clients – families, friends, honeymooners, bachelor/bachelorette get-togethers and of program, weddings’ customers. More bookings led to much more referrals, and every referral gave amazingly, positive comments in examining their expertise.”
Further cementing Mkhitarian’s marriage with Playa was building the acquaintance of Andrea Wright, Playa’s vice president of field income.
“She worked relentlessly to make absolutely sure we ended up established up with the suitable marketing components, contacts and even authorized some marketing pounds for a wedding trade display,” she said. “The assistance I acquired from Playa is unmatched in my 15 several years as an agent.”
So when Mkhitarian received engaged past calendar year, she explained it was a “no brainer” as to where by she wanted her wedding day to get position: Hyatt Ziva Cancun.
“I saved my date in September of 2019. 6 months later I uncovered myself in a nightmare. The borders had been closed. Vacation ceased. My business shut down,” she mentioned. “All my clientele were being canceling their trips, and every wedding day I booked in 2020 canceled.”
Mkhitarian was commencing to lose hope for her possess wedding. “I put my options on keep to see how points would at some point transform out. As the months passed, it seemed like there would be no mild at the end of the tunnel,” she stated.
But, there was light, in the sort of exemplary interaction. “The planners retained me up to date, held me positive and answered my just about every query with a moment’s detect. My coordinator, Paulina, constantly and patiently communicated all of the facts on the ground,” she claimed, introducing that “their support honesty enabled me to progress steadily and confidently for the duration of unsure moments.”
By June, Mkhitarian even now had not sent out her wedding invites. “It took just one mobile phone call to Andrea Wright exactly where she claimed, ‘Send them out. We’re accomplishing your marriage ceremony and all the things will be excellent.’ I understood then, as a travel agent and marriage planner, I would have to pave the way for all my brides who were also unsure about retaining their dates in the midst of a pandemic,” she claimed.
Mkhitarian commenced scheduling 5 months prior to her December marriage day. “It turned out I did not will need 5 months to plan – just five several hours with Hyatt Ziva Cancun’s coordinators,” she claimed. “The women in the wedding day office listened, shared their experience, recognized my vision and introduced the wedding ceremony of my dreams to lifetime.”
The wedding day coordinators sent Mkhitarian styles and decor they understood she would like, based mostly on preceding conversations – and all with an eye to her spending plan.
“When we arrived at the hotel, we had been quickly greeted by the coordinators and staff members,” she stated. “They knew our guests’ vacation options, flights, arrival instances and ensured everyone arrived safely and securely.”
Coordinators and team took care of particulars massive and smaller for the 50-visitor marriage ceremony, which include creating reservations for 42 men and women in 1 of their dining establishments at the very last moment.
“Paulina even despatched up food and champagne to my area the working day of our wedding day so my bridal bash could try to eat and celebrate though we did our hair and make-up,” Mkhitarian stated.
“They stunned me with a Drone for aerial sights of our wedding day, an MC, and also included string lights for my rehearsal evening meal which designed every thing all the far more magical. I added an excess hour on the location for my rehearsal since none of my attendees required to leave. Paulina built it come about. I do not believe the phrase ‘never’ arrived out of her mouth with any ask for I had.”
Mkhitarian’s wedding day was the fifth she’s arranged at Hyatt Ziva Cancun – and she has two extra in the performs for 2021.
“I even have a marriage ceremony set for 2022 now which comes from a pair I met on our excursion who occurred to witness my wedding day and as a final result, they specifically asked to ebook their wedding day with me,” she stated, introducing that Playa helps make the approach of arranging a spot marriage ceremony uncomplicated.
“Playa’s wedding day site simplifies the course of action and is consumer helpful for journey agents to take care of,” she stated. “Moreover, they will constantly operate with and assist you with assistance from the heart.”
Although Playa’s Wright was invited to the wedding ceremony, she was not able to show up at because of to a spouse and children obligation. But she was clearly delighted with the final result.
“We realize that when our journey advisors decide us for life’s major moments, we have done some thing proper!” she said.
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