March 1, 2024

RTC

Safe Travel USA

Sunwing flights delayed, passengers stranded amid network-wide issue

A specialized situation has delayed a variety of Sunwing Airline flights, stranding some Canadian travellers as the issue hampers verify-in and boarding.

In a statement Monday, a spokesperson for Sunwing Journey Group mentioned the airline’s units company is suffering from a community-wide system issue, influencing carriers globally, including Sunwing flights.

Sunwing’s web page exhibits pretty much all flights scheduled for Monday — more than 40 — have been delayed, some by much more than 12 hrs.

“We sincerely regret the effects this is acquiring on our customers’ vacation plans and are doing work diligently with our technologies provider to take care of the situation as shortly as possible,” the assertion reads.

Jean-Hugues Demers from Boucherville, Que., was stuck waiting in the foyer of a Cuban resort with his girlfriend and friends for many hours as a outcome.

The group still left Montreal on April 6 for a 7 days at the Paradiso vacation resort in Varadero, Cuba. They ended up supposed to return to Canada by the conclude of the lengthy weekend, right up until Demers figured out their flight had been delayed.

Watch | Technological challenge delays several Sunwing flights, stranding Canadian travellers: 

Sunwing Airways is blaming a specialized concern for widespread flight delays that have left hundreds of travellers stranded. Travellers are staying informed to hold any receipts for their bills and know their rights beneath Canada’s air passenger security procedures. 2:00

“I just texted my manager this early morning, telling him I am going to be in tonight, but now I don’t know,” he reported.

“The resort has been really great to us…, ” he claimed. “But it can be nonetheless very hot, and we want to know what transpired.”

By close to 4:45 p.m. ET, Demers said he was on his way dwelling.

‘The information won’t change’

Anne Estabrooks assist she and her kids had been waiting around at a Mexican airport for an hour right before personnel first told them the technique had crashed. They have been intended to fly back again to Vancouver early Monday.

“That turned into about six hours of sitting on the floor at the Mexico airport with no know-how of what was heading on by any means,” she said. 

“Every time they give us an update, [they say], ‘I’ll explain to you in an hour,'” she reported. “Which is took place 6 or 7 situations, and the details will not alter after that hour.”

Six hours of sitting down on the floor at the Mexico airport with no know-how of what was likely on.– Traveller Anne Estabrooks

Mario Marcil reported he and his spouse experienced been waiting since close to 3 a.m. Monday at Toronto’s Pearson International Airport to board their flight to Cuba. 

The pair bought their tickets for a Sunwing flight at 8 p.m. yesterday in the hopes of observing Marcil’s mom-in-regulation just before she dies. 

Marcil claimed he’d been obtaining various phone calls from Cuba amid the delay asking when they would be arriving. At one position, he was advised by a spouse and children member that she had only hrs remaining to stay. 

“We do not know if we are likely to make it on time,” Marcil said by means of tears.

Mario Marcil choked back again tears, stating his delayed flight to Cuba may mean he and his spouse will not make it in time to see his mom-in-legislation right before she dies. (CBC )

Meanwhile, the airline states “most effective makes an attempt are getting built” to notify travellers of how their flights are affected and it is really encouraging passengers with outings scheduled more than the future working day to verify their flight position just before heading to the airport. 

It says it is also co-ordinating lodge accommodations and airport transfers with its desired destination administration company.

Figuring out your rights

Preserving a laptop technique is the airline’s very own accountability, stated Gábor Lukács, a passenger legal rights advocate. 

“There can be some truly exceptional obligations like being hacked like internet cables currently being slash accidentally, but airlines have to have contingencies,” he mentioned. 

When a passenger is delayed or a flight is cancelled for causes in the carrier’s manage, he stated, the passenger is owed not only meals, lodging and swift transportation to their vacation spot, but also up to $1,000 in money compensation for the inconvenience. 

Gábor Lukács, an air passenger legal rights advocate, says passengers are entitled to up to $1,000 in monetary compensation if they are delayed or their flight is cancelled for causes in just the carrier’s management. (Andrew Vaughan/Canadian Push)

“If other airways are unaffected, then Sunwing has to obtain you a ticket at its individual dime on other carriers’ flights,” he mentioned.

Joaquin Chanchan, a Montrealer travelling to the Dominican Republic for a loved ones reunion, mentioned he is heading to make positive he submits all the paperwork needed to be reimbursed for getting rid of a working day of his vacation. 

“We were likely to arrive at midday, now it is at seven in the night, so the very first working day of our getaway is shed,” explained Chanchan. 

“I do assume payment for it.” 

Joaquin Chanchan, centre, says he’s been ready at Montréal-Pierre Elliott Trudeau Intercontinental Airport with his family members since close to 3 a.m. He suggests he will take the necessary techniques to be reimbursed for losing a single day of his journey. (Kwabena Oduro/CBC)

Lukács states this is well within just passengers’ rights, and he urges them to be knowledgeable of airlines’ lack of transparency about them. 

“You will not question the airline about your rights, you explain to them about your legal rights,” he stated.