Dear Travel TROUBLESHOOTER: Last yr, I paid $1,284 for two tickets from San Francisco to Barcelona, Spain. The day prior to our flight, I experimented with to print our boarding passes. I could not.
We went to the airport a few several hours early. Even while I supplied the airline’s agent with the verified itinerary, they couldn’t come across it. To get on our flight, we paid an additional $1,973. It took virtually three hours to get us reticketed, and we just about skipped our flight.
Amount Airlines will not refund the $1,973 simply because it says we were a “no show” for the flight. How can we potentially be a no-present if we have been on the flight? On top of that, we compensated two times for the flight.
I known as my credit score card organization and a consultant recommended that I dispute the primary buy. I did, but my credit history card sided with the airline. Can you aid me get my $1,973 back?
— Ellen Boelens, Redwood Metropolis, Calif.
Answer: Amount Airways, a price reduction airline run by Iberia, must have had a file of your flight. You ordered your tickets as a result of its website and attempted to affirm your reservations on-line a working day before your departure. You also arrived at the airport early to try to form things out. In its place, Level marked you as a “no-show” and then marketed you new seats at a $689 markup. That’s erroneous.
You may well have observed a fewer high-priced fare on an additional airline, but I believe it was smart to rebook on Stage Airlines. That way, the airline realized for specific that you paid for your tickets two times. You really have been on your originally scheduled flight, so you could not have perhaps been a “no-show.”
Whilst your flight took location prior to the pandemic, you tried to take care of it throughout the pandemic — and that was the problem. Degree Airlines, like just about every other airline in the entire world, was overrun with refund requests. Yours was one of hundreds of hundreds of them.
As I reviewed your paper path — very good task on keeping that, by the way! — I saw no evidence that you have been a “no-present.” This was just an electronic glitch that Stage Airlines pinned on you. And it appeared all way too happy to let you spend for your ticket two times. Which is how airlines make their dollars these times. Preposterous.
You could have appealed this double demand to one particular of the airline’s executive contacts. I publish the names, numbers and e mail addresses of Iberia’s professionals on my client advocacy site at www.elliott.org/business-contacts/iberia-airways/.
I contacted Iberia on your behalf several times, but the airline would not refund your ticket. Eventually, you contacted the U.S. Division of Transportation and filed a complaint. Iberia refunded your 1st flight, leaving you to pay out the $689 difference. You’re continue to delighted to have gained anything back from the airline.